One Minute With Mike – Improving Performance

(Transcript)

Improving Performance

There is an old saying in business that if you can’t measure it, you can’t manage it.

KPIs or Key Performance Indicators are about simply measuring business processes or items that influence the performance of your business.

They might be things like your sales processes or they could be things like your staff retention, they could be the productivity of your workers, it could be something like the weather or the exchange rates.

There are lots of things that influence our business and in general one of your jobs is to find ways to improve those measurements.

Say we want to improve staff retention for example, the way we do this is by developing new processes within our business that might help improve that. The way you know whether it works or not is by measuring those outcomes through key performance indicators.

That’s what Bizeo does.

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